Ongoing Support & Ticket Maintenance
Your Always-On IT Partner
Even the most robust IT infrastructure requires constant attention and expert care. Without ongoing support, minor glitches can escalate into major disruptions, impacting productivity, security, and profitability. Our managed approach ensures consistent performance, proactive problem-solving, and strategic evolution of your IT environment, allowing your team to focus solely on core business activities.
Current IT's Ongoing Support & Ticket Maintenance service ensures your business technology is always operating at peak efficiency. From proactive monitoring that prevents issues before they arise to rapid resolution of day-to-day challenges, we provide the peace of mind that comes with a dedicated, responsive IT team.
Our Seamless Support Process
Proactive IT Management
Helpdesk & User Support: Tier 1, 2, and 3 support for all end-user IT issues.
Network & Server Monitoring: Real-time performance and health monitoring.
Desktop & Mobile Device Management: Centralized management, patching, and troubleshooting for all endpoints.
Patch & Update Management: Timely application of security patches and software updates.
Antivirus & Endpoint Security Management: Ensuring robust protection against malware and cyber threats.
Basic User Account & Permissions Management: Support for user onboarding, offboarding, and access control.
Vendor Liaison: We manage communication and support with your third-party software and hardware providers.
Performance Optimization: Ongoing tuning and adjustments for peak system efficiency.
Key Vendors We Work With
NinjaOne
Syncro
Veeam (Backup & Replication)
3CX, Microsoft Teams Phone System
Microsoft 365, AWS, Google Cloud Platform